Recent research revealed that when looking for a tradesperson, householders are most likely to choose someone who’s been recommended to them by family or friends. This highlights just how important reputation and word of mouth can be to an installer’s business but James Bell, Sharkbite Brand Director, believes the tools they choose to use underpin and enhance a customer-winning reputation.
With reports suggesting that installers, plumbers and other tradespeople are getting busier year on year, competition for work is ever-increasing. To stay ahead of the pack, building a good reputation for credibility and reliability is crucial to inviting repeat recommendations from happy customers. But those who are truly savvy are switching on to the reputation-enhancing benefits of keeping up with the industry’s latest innovations and investing in quality products.
Keep your finger on the pulse
Every quality installer needs to know about and understand any amendments to legislation or regulations, and ensure their business and customers are kept up to date with any changes that affect them. In just the same way, there are also many potential business and customer benefits that come from keeping informed and trying out the industry’s new product developments.
For example, while many plumbing and heating installers continue to use the traditional methods of soldering or compressing pipes and fittings, many are now embracing the modern method of installation offered by push-fit solutions. For those willing to try something new, this growing trend, particularly for metal push-fit fittings, is proving to pay dividends for installers and their customers.
Many installers will have experience with plastic push-fit fittings, but while they undoubtedly offer a range of benefits, regulations prevent their use in certain applications. In comparison, metal push-fit solutions provide installers with unrivalled flexibility and durability. Furthermore, when brass fittings are also designed to connect four different types of pipe, like SharkBite, they enable installers to work smarter and more efficiently than ever before.
Being able to use just one range of fittings and connections for any domestic or commercial hot and cold water application has multiple advantages. Time-saving is the biggest benefit for installers as installation is significantly quicker and easier than traditional methods – one SharkBite installer has even reported a saving of three hours labour on a combi boiler installation, reducing the total installation cost for his customer and releasing him to get to his next job.
Brass push-fit fittings and valves are secure and watertight, providing confidence for the customer in the completed job and all are fully demountable and can instantly be re-used, further reducing time, cost and waste. Importantly, these fittings also enable quick, permanent repairs, even in wet conditions so there’s no time wasted in draining down a whole system – a particular advantage for both the installer and customer in emergency situations.
In addition, as no heat is required to create joints there is no need for a hot works permit, providing a major advantage from a health and safety and insurance perspective.
Always the right tool for the job
Any homeowner will know how frustrating it is when tradesmen turn up and find they don’t have the right tool for the job. It can not only tarnish their reputation but for installers, it also wastes costly time if they have to sift through multiple types of different fittings in the van before having to visit a local merchant to purchase what they require.
Having to hand one single system solution for any application is an asset for every installer and their customers too. When an installer turns up to a job, they can be confident that they can deliver quality work first time no matter what configuration, type of pipework or situation they face when they arrive. The versatility and robust nature of metal push-fit valves and fittings can also reduce the need for repeat visits to make repairs.
Innovation for the better
The development of metal push-fit fittings and valves is about providing installers with a robust product choice that is designed to save a considerable amount of installation time. While there is some debate in the industry about the benefits of modern versus traditional plumbing and heating skills, innovations like SharkBite allow installers to focus their knowledge and skills elsewhere, such as ensuring maximum system efficiency.
We believe that these innovations are for the better and used properly, can serve to enhance the efficiency of every installer’s working day while helping to deliver the best job possible for their customers every time – and that can only be good for their reputation.